Frequently Asked Questions
Everything you need to know about shopping with Facer Store.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I ensure I choose the right size?
Every product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
At Facer Store, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.